Question 1

How do I create an account?

Accepted Answer

Click 'Sign In' at the top of any page and select 'Create account'. You can register with your email address. A verification email will be sent to confirm your address before you can log in.

Question 2

Can I change my email address or password?

Accepted Answer

Yes. Go to your account settings after logging in to update your email or reset your password. For security, you'll need to verify changes via email.

Question 3

How do I delete my account?

Accepted Answer

Contact our support team at support@solarapsychics.com to request account deletion. Any unused credits at the time of deletion are non-refundable unless otherwise agreed.

Question 4

How does the credit system work?

Accepted Answer

Credits are the currency used on Solara Psychics. 1 credit = $1 USD. You purchase credits in advance and they are deducted during live sessions based on the advisor's per-minute rate.

Question 5

Which payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) via Peach Payments, our secure payment gateway. Payments are processed securely in USD.

Question 6

Do credits expire?

Accepted Answer

No, credits never expire. Once purchased, they remain in your account indefinitely until used.

Question 7

Can I get a refund on credits?

Accepted Answer

Credits are generally non-refundable. Exceptions may apply in cases of technical errors or unauthorized charges. See our Refund Policy for full details.

Question 8

How do live chat sessions work?

Accepted Answer

Find an online advisor on the Psychics page, click 'Start Chat', and the session begins. Credits are deducted per minute based on the advisor's rate. You can end the session at any time.

Question 9

What happens if I run out of credits during a session?

Accepted Answer

The session will end automatically when your balance reaches zero. You can purchase more credits and start a new session.

Question 10

Can I see my session history?

Accepted Answer

Yes. Your session history and credit transaction log are available in your account dashboard.

Question 11

How do I become an advisor on Solara Psychics?

Accepted Answer

Visit the 'Become an Advisor' page and complete the application form. Applications are reviewed by our team. Once approved, you can set up your profile and start accepting sessions.

Question 12

How do advisors get paid?

Accepted Answer

Advisors earn a percentage of session revenue. Earnings are paid out via our secure payout system. Payouts are processed on a regular schedule.

Question 13

Can advisors set their own rates?

Accepted Answer

Yes. Advisors set their own per-minute credit rate from their profile settings.

Question 14

What should I do if the chat isn't loading?

Accepted Answer

Try refreshing the page, clearing your browser cache, or using a different browser. Ensure you have a stable internet connection. If the issue persists, contact support.

Question 15

Is Solara Psychics available on mobile?

Accepted Answer

Yes, the platform is fully responsive and works on all modern mobile browsers. A dedicated app may be released in the future.

Frequently Asked Questions

Account & Profile

Credits & Payments

Chat & Sessions

Becoming an Advisor

Troubleshooting