Refund Policy

Overview

Solara Psychics operates on a prepaid credit model. This policy outlines when refunds are available and how to request them.

Credits Are Generally Non-Refundable

All credit purchases are final. Once credits are added to your account, they are non-refundable except in the circumstances described below. Credits do not expire and can be used at any time.

Eligible Refund Circumstances

We will review refund requests in the following situations:

• Technical failure: A payment was charged but credits were not added to your account due to a platform error.
• Duplicate charge: You were billed more than once for the same purchase.
• Unauthorized transaction: A purchase was made without your authorization (subject to investigation).
• Session quality: A session was terminated due to an advisor's technical failure before meaningful service was provided. Evaluated case-by-case.

How to Request a Refund

Contact our support team within 14 days of the transaction at [email protected] with:

• Your registered email address.
• The date and approximate amount of the transaction.
• A description of the issue.

We aim to respond within 3–5 business days. Approved refunds are processed by Peach Payments (our payment gateway) and may take 5–10 business days to appear on your statement.

Chargebacks

Please contact us before initiating a chargeback with your bank. Unresolved chargebacks may result in account suspension. We cooperate fully with payment disputes through Peach Payments.

Questions

If you have questions about this policy, visit our Contact page or email [email protected].