Terms of Service

1. Introduction

These Terms and Conditions ("Agreement" or "Terms") govern your relationship with Kalvora Industries, registration number 2025 / 166311 / 07, a company incorporated under the laws of the Republic of South Africa, having its registered address at 114 Main Road, Cape Town, South Africa ("we", "us", "our", or the "Company"), regarding your use of the Solara Psychics website available at https://solarapsychics.com and related services (the "Platform").

By accessing or using the Platform, you agree to be bound by these Terms, which establish a legally binding contractual relationship between you and the Company. PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE PLATFORM.

Please review our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA). The Privacy Policy and any supplemental terms posted on the Platform are incorporated into these Terms by reference.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Platform with an updated "Last Updated" date. Your continued use of the Platform after changes constitutes acceptance of the revised Terms.

THESE TERMS CONTAIN IMPORTANT DISCLAIMERS (SECTION 5), DISCLAIMERS OF WARRANTIES (SECTION 14), LIMITATIONS OF LIABILITY (SECTION 15), AND DISPUTE RESOLUTION PROVISIONS (SECTION 19).

IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, OR IF YOU ARE NOT ELIGIBLE TO USE THE PLATFORM, DO NOT ACCESS OR USE THE PLATFORM.

2. Eligibility and Age Restriction

You must be 18 years of age or older to use the Platform.

By using the Platform, you represent and warrant that:

• You are at least 18 years old;
• You have the legal capacity to enter into a binding agreement;
• You are not located in a country subject to any government embargo or sanctions that would prohibit your use of the Platform; and
• Your use of the Platform complies with all applicable laws in your jurisdiction.

The Company reserves the right to suspend or terminate any account if we believe the user is under 18 or otherwise ineligible.

3. Account Registration

To access certain features of the Platform, you must register an account ("Account"). When registering, you agree to:

• Provide accurate, current, and complete information;
• Maintain and promptly update your Account information;
• Keep your login credentials confidential and secure;
• Not share your Account with any other person;
• Not create multiple Accounts for abusive purposes (e.g., obtaining multiple promotional credits); and
• Not use another user's Account without permission.

You are fully responsible for all activities that occur under your Account. Notify us immediately at [email protected] of any unauthorized use or security breach. We are not liable for any loss or damage arising from your failure to protect your Account.

4. Platform Services and Nature of Service

Solara Psychics provides an online platform that connects users ("Clients" or "you") with independent spiritual advisors, psychics, tarot readers, and intuitive guides ("Advisors") for paid live chat sessions.

Key features of our service:

• Services are delivered via live chat on the Platform;
• All communication between Clients and Advisors occurs through the Platform;
• All payments are collected by Kalvora Industries, which acts as the merchant of record;
• Advisors are independent contractors, not employees, agents, or representatives of Solara Psychics or Kalvora Industries;
• We do not provide psychic services directly—we are a neutral marketplace facilitating connections.

5. Important Disclaimers – For Entertainment Purposes Only

PLEASE READ THIS SECTION CAREFULLY. IT CONTAINS CRITICAL DISCLAIMERS ABOUT THE NATURE OF OUR SERVICES.

5.1 Entertainment Purposes Only

All services, readings, advice, predictions, guidance, or information provided by Advisors through the Platform are for entertainment and amusement purposes only. They are not intended to be, and should not be relied upon as professional medical, psychiatric, psychological, legal, financial, investment, therapeutic, counselling, or business advice, or any form of professional services requiring licensing or formal qualifications.

5.2 No Professional Advice

If you require medical, legal, financial, or any other professional assistance, you must consult an appropriately licensed professional in person. Never disregard or delay seeking professional advice based on anything you read, hear, or receive through the Platform.

5.3 No Guarantees

We make no guarantees, representations, or warranties that any reading, prediction, or advice will be accurate, reliable, or come true; that any Advisor's services will meet your expectations; that any particular outcome can be achieved; or that the information provided is suitable for your specific situation.

5.4 Personal Responsibility

Any decisions you make based on information received through the Platform are your sole and exclusive responsibility. You assume all risks associated with your use of the Platform and release us from any liability for actions taken or not taken based on Advisor communications.

5.5 Emergency and Crisis Situations

IF YOU ARE IN CRISIS, EXPERIENCING SUICIDAL THOUGHTS, OR FACING A MEDICAL OR SAFETY EMERGENCY, DO NOT USE THIS PLATFORM. Contact emergency services immediately.

If your country is not listed, contact your local emergency services, visit opencounseling.com/suicide-hotlines for a comprehensive list of international crisis hotlines, or go to your nearest hospital or emergency room. The Platform is not equipped to handle emergencies, and Advisors are not trained crisis counsellors.

6. Advisor Verification and Independence

6.1 Advisor Verification

Kalvora Industries verifies the identity and background of all Advisors before approving their profiles. However, we do not verify, endorse, or guarantee the accuracy of any Advisor's claimed abilities, experience, or qualifications; we do not test or verify the accuracy of any readings or advice provided; and we are not responsible for the content, quality, or outcome of any Advisor session.

6.2 Independent Contractor Status

Each Advisor is an independent contractor. Nothing in these Terms creates an employment relationship, partnership, joint venture, agency relationship, or fiduciary relationship between you and the Company, or between the Company and any Advisor. Advisors are solely responsible for the content and quality of their consultations, their own tax obligations, compliance with applicable laws, and their conduct during sessions.

7. User Conduct and Prohibited Activities

7.1 Required Conduct

By using the Platform, you agree to use it only for lawful purposes, communicate respectfully with Advisors, treat all users with courtesy and dignity, provide accurate information about yourself, and report any violations to [email protected].

7.2 Prohibited Activities

You may not:

• Use the Platform if you are under 18 years of age;
• Harass, threaten, stalk, bully, or abuse any Advisor or other user;
• Use offensive, discriminatory, hateful, or sexually explicit language;
• Request or attempt to engage in sexual or romantic interactions with Advisors;
• Solicit or request contact information from Advisors (email, phone, WhatsApp, social media, physical address);
• Attempt to arrange sessions or communications outside the Platform;
• Make payments directly to Advisors bypassing the Platform;
• Use the Platform for any illegal purpose or to facilitate illegal activities;
• Impersonate any person or entity;
• Post or transmit any viruses, malware, or harmful code;
• Attempt to interfere with, disrupt, or disable the Platform;
• Use bots, scripts, scrapers, or automated tools to access the Platform;
• Create multiple Accounts to abuse promotional offers;
• Infringe any intellectual property rights;
• Record, transcribe, or reproduce any session without explicit consent from all parties;
• Violate any applicable laws or regulations.

7.3 Monitoring and Enforcement

We reserve the right, but have no obligation, to monitor interactions on the Platform. We may investigate reported violations and take appropriate action, including issuing warnings, suspending or terminating Accounts, removing content, reporting illegal activity to authorities, or pursuing legal remedies.

8. Privacy and Data Protection

Your privacy is important to us. We process your personal information in accordance with the Protection of Personal Information Act (POPIA) (South Africa) and our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, storage, and processing of your personal data as described in our Privacy Policy; the use of cookies and similar technologies; and the transfer of your data to our servers in South Africa and to third-party service providers as necessary to provide services.

9. Payments, Credits, and Billing

9.1 Payment Processor

All payments are processed securely. Transactions are in United States Dollars (USD) and displayed on the Platform as credits after purchase. We do not store full payment details on our servers.

9.2 Credit System

Solara Psychics operates on a credit-based system. You purchase credits which are added to your balance; credits are deducted on a per-minute basis during live chat sessions; the per-minute rate varies by Advisor and will be clearly displayed before you commence a session; and you are charged at the beginning of each minute for that minute of the session.

9.3 Manual Top-Ups Only

All credit top-ups are manual. We do not offer auto-refill or automatic top-up features. You control when and how much you purchase.

9.4 Credit Expiry

Credits do not expire under normal circumstances. However, credits will be forfeited in the following circumstances:

• Account Inactivity: Accounts with no login activity for twelve (12) consecutive months are deemed inactive. Upon reaching 12 months of inactivity, unused credits will be forfeited.
• Account Suspension or Termination: If your account is suspended or terminated for violation of these Terms, unused credits will be immediately forfeited without refund.
• Account Closure: If you request account closure, unused credits at the time of closure will be forfeited.

9.5 Promotional Credits

Promotional credits are non-refundable, non-transferable, limited to one per person/household/Account, subject to any additional terms stated with the promotion, and void where prohibited by law.

9.6 Pricing Changes

We may change credit package prices or per-minute rates at any time. Price changes will be effective immediately upon posting to the Platform. Credits already purchased will not be affected by price increases.

10. Refund Policy

10.1 General Policy – No Refunds for Completed Sessions

Due to the digital, entertainment nature of our services, completed live chat sessions are non-refundable. Once a session has commenced and minutes have been deducted from your balance, no refund or credit will be provided for those minutes. Entertainment value is inherently subjective.

10.2 Discretionary Refunds

Refunds may be granted only in exceptional circumstances at the sole and absolute discretion of Solara Psychics management. Refund requests will only be considered for: technical failure preventing session start or completion; duplicate charges for the same credit purchase; incorrect charges; or unauthorized Account use (with prompt reporting).

10.3 Non-Refundable Circumstances

Refunds will not be granted for:

• Dissatisfaction with a reading;
• A reading not coming true or being inaccurate;
• Change of mind after purchasing credits;
• Unused credits (you may keep them for future use);
• Promotional credits;
• Disputes with Advisors over advice given;
• Emotional responses to readings.

10.4 How to Request a Refund

Email [email protected] with your full name, registered email address, order/transaction ID, date and details of the issue, and any supporting evidence (screenshots, etc.). Requests must be submitted within 7 days of the transaction.

11. Off-Platform Conduct

You may not request, share, or exchange personal contact information with Advisors; attempt to arrange sessions or communications outside the Platform; or make or accept payments directly to or from Advisors.

Kalvora Industries and Solara Psychics are not responsible for any meetings, communications, relationships, transactions, or interactions that occur outside the Platform. If you choose to engage with an Advisor off-platform, you do so entirely at your own risk, and we disclaim all liability for any resulting injury, loss, or damage.

12. Personal Decisions and Actions

Any decision made or action taken by you based on advice, guidance, or information obtained through the Platform is done entirely at your own discretion and risk. Kalvora Industries and Solara Psychics shall not be liable for any injury, loss, or damage—emotional, financial, physical, or otherwise— resulting from your reliance on any Advisor's communication, any decision you make or action you take, or your interactions with Advisors.

13. Intellectual Property

13.1 Our Intellectual Property

All content on the Platform, including text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and code, is the property of Kalvora Industries or its content suppliers and is protected by South African and international intellectual property laws. You may not copy, reproduce, modify, distribute, display, reverse engineer, or scrape any content without prior written consent.

13.2 User Content

If you submit reviews, comments, or other content, you grant Kalvora Industries a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with operating the Platform.

13.3 Copyright Infringement

If you believe content on the Platform infringes your copyright, please contact us at [email protected].

14. Disclaimer of Warranties

THE PLATFORM, INCLUDING ALL CONTENT, FEATURES, AND SERVICES, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KALVORA INDUSTRIES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT ANY DEFECTS WILL BE CORRECTED; THAT THE PLATFORM OR SERVERS ARE FREE OF VIRUSES OR HARMFUL COMPONENTS; OR THAT ANY INFORMATION OBTAINED THROUGH THE PLATFORM IS ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KALVORA INDUSTRIES, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES; PERSONAL INJURY, EMOTIONAL DISTRESS, OR BODILY HARM; OR DAMAGES ARISING FROM YOUR INABILITY TO USE THE PLATFORM OR FROM CONDUCT OF ADVISORS OR OTHER USERS.

OUR AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS SHALL BE LIMITED TO THE GREATER OF THE AMOUNTS YOU HAVE PAID TO US DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED US DOLLARS (USD 100).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under South African law (including the Consumer Protection Act, where applicable).

16. Indemnification

You agree to indemnify, defend, and hold harmless Kalvora Industries, its directors, officers, employees, agents, and representatives from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the Platform; your User Content; your violation of these Terms; your violation of any applicable law or regulation; your interactions with Advisors or other users; your off-platform conduct; or any chargeback initiated by you.

17. Termination

17.1 Termination by You

You may stop using the Platform at any time. To terminate your Account, contact us at [email protected].

17.2 Termination by Us

We may suspend or terminate your access at any time for any reason, including but not limited to breach of these Terms, fraudulent or abusive conduct, extended inactivity, requests by law enforcement, or at our sole discretion.

17.3 Effect of Termination

Upon termination, your right to access and use the Platform ceases immediately and any unused credits in your Account are forfeited and non-refundable (unless termination was our error). All sections that by their nature should survive termination shall survive, including disclaimers, limitations of liability, indemnification, and dispute resolution.

18. Marketing Communications

By registering for an Account, you consent to receive email communications relating to your Account and transactions, service updates and announcements, and promotional offers. You may opt out of marketing emails at any time by clicking "unsubscribe" in any marketing email or by contacting us at [email protected] with "UNSUBSCRIBE" in the subject line. You will continue to receive transactional emails related to your Account regardless.

19. Dispute Resolution

19.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of laws principles.

19.2 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for a period of thirty (30) days.

19.3 Jurisdiction and Venue

Any legal action or proceeding shall be brought exclusively in the courts of Cape Town, Western Cape, Republic of South Africa. You irrevocably submit to the personal jurisdiction of such courts.

19.4 Arbitration

For disputes that cannot be resolved informally, either party may elect to resolve the dispute through binding arbitration administered by the Arbitration Foundation of Southern Africa (AFSA) or Tokiso Dispute Resolution, in Cape Town, South Africa, in English, before a single arbitrator.

19.5 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, ANY DISPUTE RESOLUTION PROCEEDINGS SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

19.6 Time Limitation

Any claim or cause of action must be filed within one (1) year after such claim arose, or it shall be permanently barred.

19.7 EU Users

For users located in the European Union, nothing in this Section deprives you of the protection of mandatory consumer protection laws in your country of residence. You may also bring claims in your local courts.

20. Service Availability and Modifications

We strive to maintain reliable service but do not guarantee uninterrupted, error-free, or secure access to the Platform. The Platform may be temporarily unavailable due to maintenance, network failures, or factors beyond our reasonable control. We reserve the right to modify, update, suspend, or discontinue any part of the Platform at any time, with or without notice.

Our mobile "app" is a web-based application—a shortcut on your device that opens the mobile-optimised version of our website in your browser. It is not a native mobile application downloaded from an app store. Updates occur automatically when you access the site, and functionality depends on your internet connection and browser.

21. Third-Party Services and Links

The Platform may integrate with third-party services including payment processors, Google Login, and Facebook Login. Your use of these third-party services is governed by their respective terms and privacy policies. We are not responsible for their practices. The Platform may also contain links to external websites provided for convenience only; we do not endorse or assume responsibility for any third-party content, products, or services.

22. Electronic Communications and Signatures

By using the Platform, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing. By clicking "SUBMIT," "REGISTER," "PURCHASE," "PAY," or similar buttons, you are providing a legally binding electronic signature and entering into a binding contract.

23. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and any additional terms incorporated by reference, constitute the entire agreement between you and Kalvora Industries regarding your use of the Platform.
• Waiver: Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.
• Severability: If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Assignment: We may assign our rights and obligations to any third party without notice. You may not assign your rights or obligations without our prior written consent.
• Force Majeure: We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, or network infrastructure failures.
• No Third-Party Beneficiaries: No person other than you and Kalvora Industries is intended to be a beneficiary of these Terms.

24. Contact Information

If you have any questions, concerns, or notices regarding these Terms or the Platform, please contact us at:

I HAVE READ THESE TERMS AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.